Our warranty covers product defects encountered during normal use. Since our products are typically used daily, the warranty does not cover breakdown of materials which might occur after heavy or extended use of the product. Our warranty does not cover incidental or consequential damages associated with the use of our products, such as loss or damage to the contents of the bag. This warranty is limited to the replacement costs only of Rainebrooke products.

If we find the product to be defective, Rainebrooke will repair or replace the product with the same or a comparable product.

Returns
All of our products can be returned for a refund within 30 days if you are not completely satisfied. Please return the product to us in the new and unused condition you received it.

We do not require a return authorization for Rainebrooke Slim Line and Metro Lite bags. Please include a copy of your original receipt along with a description of why you are returning the product. All returns must be shipped to us at the purchaser's expense. Shipping charges are refundable only if a product has been found to have defective materials or workmanship.

If you need to return a Metro Lite or Slim Line bag, you can ship it to us at the following address:

Rainebrooke
16720 Stuebner Airline, Suite 134
Spring, TX 77379

Leather & Faux Leather Bags: Please contact us for return authorization.

(After the 30 day return period): We will accept returns and credit your card for the price of the item and any taxes after the 30-day return period only if the product is covered under our warranty. The original shipping charges will not be credited unless the product has defective materials or workmanship. If we find that your return is not covered by our warranty we will contact you by email.

** Our 30-day return policy does not apply to items marked as "no returns", "special" or "limited" and there are no refunds or exchanges on these specially marked bags.