Our warranty covers product defects encountered during normal use. Since our products are typically used daily, the warranty does not cover breakdown of materials which might occur after heavy or extended use of the product. Our warranty does not cover incidental or consequential damages associated with the use of our products, such as loss or damage to the contents of the bag. This warranty is limited to the replacement costs only of Rainebrooke products.

If we find the product to be defective, Rainebrooke will repair or replace the product with the same or a comparable product.

Returns
We want you to be completely satisfied with your laptop bag. If you are not 100% satisfied with your purchase, for whatever reason, you may return your unused product within 30 days. (Please note: return must be in the same new and unused condition in which you received it)

1. Contact us to inform us of why you will be returning your purchase.
2. We will send you an email with instructions on where to send your return.
3. Include a copy of the return authorization email or your original receipt along with a description of why you are returning the product.
4. All returns must be shipped to us at the purchaser's expense. We suggest using a shipping carrier that can track your shipment.
5. Once we receive your return, we will process your refund, credit or exchange less the cost of outbound shipping. Shipping charges are refundable only if a product has been found to have defective materials or workmanship.

After the 30 day return period: We will accept returns and credit your card for the price of the item and any taxes after the 30-day return period only if the product is covered under our warranty. The original shipping charges will not be credited unless the product has defective materials or workmanship. If we find that your return is not covered by our warranty we will contact you by email.

** Our 30-day return policy does not apply to items marked as "no returns", "special" or "limited" and there are no refunds or exchanges on these specially marked bags.