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FAQ’s

Q: Will my laptop fit?

 To make sure your laptop will fit the bag you’re interested in, measure your laptop’s physical dimensions and compare them to the bag’s “Laptop Compartment” dimensions shown on the product page. For more information (click here.)

Q: I do not understand screen size measurements, could you explain?

 Screen size is measured diagonally (see example). A laptop with a 15.4-inch screen will have a diagonal measurement of 15.4 inches, but the actual width of the screen will be smaller. For example the Apple 15.4-inch MacBook Pro has a diagonal screen measurement of 15.4 inches, but the actual width of the screen is 14.1 inches. If you’re unsure about the size of your laptop and would like to know if it will fit in one of our bags, please feel free to contact us and we’ll look up the dimensions for you.

Q: How long are the shoulder straps?

 The shoulder straps on most bags are adjustable. Please see the “Dimensions and Materials” section on the product page for details.

Q: What type of protection do your bags provide?

 Most bags are designed to provide bump and scratch protection, unless otherwise noted. Our bags were not designed to protect laptops against drops. If you are looking for drop protection, we suggest that you place your laptop inside our bag and then place our bag inside another heavily padded bag.

Q: How do I clean my bag?

 Most of our bags can be cleaned by hand washing them with a mild soap and hang to dry. The materials used in our bags are not safe for use in a washing machine or dryer. Leather bags should only be cleaned with leather cleaner and conditioner.

Q: What are your shipping options?

 Our U.S. shipping information can be found here.

Q: Do you ship outside of the United States?

 No, we do not currently ship outside of the United States.

Q: How do I check the status of my order and get tracking information?

 You can check the status of your order and get tracking information here.

Q: What is your return policy?

 Click here to view our return policy.

Q: How do I cancel or change an order?

 Our system is designed to process and ship orders as soon as possible. Once an order has been processed and has entered our shipping process it is not possible to change or cancel the order. If you would like to cancel or change your order, please
email us
as soon as possible. If your order has not already been processed, we will cancel or change it as you request. If we are not able to accommodate your request, you are welcome to return your order for a refund.

Q: What is your product warranty period?

 We offer a one year guarantee against defects in materials and workmanship. You can view are complete warranty policy by clicking here.

Q: Can you make a custom bag for me or add features to my bag?

 At the present time we do not offer custom work. We may offer this service in the future so please check back if you are interested.

Q: Can I make a suggestion for a different style, color or size laptop bag?

 Yes, we welcome all suggestions for styles, designs, sizes, and colors. Please send your suggestions to:

Q: Do you sell your bags and cases at retail stores?

 Our complete line of bags and case is only available on our website. If you are interested in carrying Rainebrooke products at your store, please contact us.

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