Q: Will my laptop fit?
A. Black Candy laptop bag: Fits all laptops with screen sizes up 15.4" (with included sleeve) and 17" (without sleeve).
A: Metro-Traveler laptop bag: Fits all laptops with screen sizes up to 17".
A list of laptop that fit the Metro-Traveler can be found here.
Metro Lite laptop bag: Fits all laptops with screen sizes up to 15.4" and some 17".
A list of laptops that fit the Metro Lite can be found here.
Slim Line laptop bag / sleeve: Fits all laptops with screen sizes up to 15.4".
A list of laptops that fit the Slim Line can be found here.
Tuscany Leather & All Faux Leather laptop bags: Fits all laptops with screen sizes up to 15.4".

Q: I do not understand screen size measurements, could you explain?
A: Screen size is measured diagonally (see example).  A laptop with a 15.4-inch screen will have a diagonal measurement of 15.4 inches, but the actual width of the screen will be smaller.  For example the Apple 15.4-inch MacBook Pro has a diagonal screen measurement of 15.4 inches, but the actual width of the screen is 14.1 inches. If you're unsure about the size of your laptop and would like to know if it will fit in one of our bags, please feel free to contact us and we'll look up the dimensions for you.

Q: How long is the shoulder strap on Rainebrooke bags?
A: The shoulder strap is adjustable and measures the following.
Black Candy laptop bag: Strap drop length is approx. 14 inches.
Metro-Traveler laptop bag: Adjustable from 27 inches to 47 inches.
Metro Lite Laptop Bag: Adjustable from 25 inches to 45 inches.
Slim Line Laptop Bag/Sleeve: Adjustable from 22.5 inches to 41 inches.

Q: Is there enough room for my laptop accessories?
A: The Black Candy, Metro-Traveler, leather and faux leather bags will have plenty of room for your accessories. The amount of extra room that's available in the Metro Lite and Slim Line bags depends on the size of your laptop and the accessories you wish to carry. You can compare the size of your laptop to the interior size of our bag. There may be some extra room in the main laptop compartment or you may be able to use the back pocket or front pockets (depending on the bag you're interested in) for carrying your accessories.

Q: How much will fit in the back pocket (Slim Line & Metro Lite bags)?
A: The back pocket dimensions can be found under the "dimensions & materials" section of the bag you are interested in. The pocket is convenient for carrying files, magazines, or notebooks.

Q: What type of protection do your bags provide?
A: The padding in our bags is designed to provide bump and scratch protection. Our bags were not designed to protect laptops against drops. If you are looking for drop protection, we suggest that you place your laptop inside our bag and then place our bag inside another heavily padded bag.

Q: How do I clean my bag?
A: It is best to hand wash the bag with a mild soap and hang to dry. The materials used in our bags are not safe for use in a washing machine or dryer.

Q: What are your shipping options?
A: Our shipping information can be found here.

Q: Do you ship outside of the United States?
A: We currently ship to the United States, Canada, United Kingdom, Australia, New Zealand, Italy, Germany, France and Belgium. Complete shipping information can be found here.

Q: What is your return policy?
A: Our products can be returned within 30 days if you are not completely satisfied. Click here to view our return policy.

Q: What is your product warranty period?
A: We offer a lifetime guarantee against defects in materials and workmanship. You can view are complete warranty policy by clicking here

Q: What is Rainebrooke's privacy policy?
A: We do not sell, rent, or trade any information that you share with us. You can read our complete privacy policy by clicking here.

Q: Is the Rainebrooke™ web site a secure and safe place to provide my credit card information?
A: Our shopping cart and web site use the highest level of security. We offer 128-bit encryption to keep your credit card number and personal information secure. You can view our security information by clicking here. You can learn more about SSL and web site security by clicking here.

Q: Can you make a custom bag for me or add features to my bag?
A: At the present time we do not offer custom work. We may offer this service in the future so please check back if you are interested.

Q: Will you be offering other styles of laptop bags?
A: Yes, our other styles of bags are currently being designed and will be available soon.

Q: Can I make a suggestion for a different style, color or size laptop bag?
A: Yes, we welcome all suggestions for styles, designs, sizes, and colors. Please send your suggestions to:

Q: Do you sell your products at retail stores?
A: No, our products are currently only available on our website.  If you are interested in carrying Rainebrooke products at your store, please contact us.

Q: Do you offer other ways to order than through your web site?
A: Yes, you can mail your order to us by using our printable order form and pay by credit card, check or money order.