We want you to be completely satisfied with your purchase.
If you are not 100% satisfied with your purchase, for whatever reason, you may return your unused product within:

• Laptop Bags / Diaper Bags: 30 days of purchase date
• Luggage / Duffel Bags: 7 days of receiving shipment

Return Guidelines:

• Item must be in the same new and unused condition in which you received it.
• Item must be in its original packaging with all tags attached, as well as any accessories that were included with the bag/case.
• Return has to be received by us within time period shown above.
• Non-pink sale items are not returnable.*

To return your purchase please follow these steps:

1. Contact us (by email) with your order #, name, shipping address, email address, name of product you would like to return and why you will be returning your purchase.
2. We will send you an email with an RA# and instructions on where to send your return.
3. Include a copy of the return authorization email inside the box.
4. Clearly mark the RA# on the outside of the box.
5. All returns must be shipped to us at the purchaser's expense. We suggest using a shipping carrier that can track your shipment.
6. Once we receive your return, we will process your refund less the cost of outbound shipping (shipping charges are not refundable).

* Sale items (non-pink) are non-refundable. Our return policy does not apply to non-pink items in our "Sale" category or items marked as "sale", "on sale", "no returns", "special" or "limited". There are no refunds or exchanges on these specially marked/priced bags.